I agree with the food. The Horizon buffet was often awful from 11.30pm... just left-over rolls and some cheese - hardly seems like this could be advertised as a "24hr Buffet". I disagree with the comment about the staff. I found them to be very helpful, particularly the Cruise Directors staff. We were greeted each evening to the theatre and whereever we went staff were always smiling and greeting us. The only aspect I would agree with is the horizon staff being slow to serve - it's a shame considering everything else

Totally agree. We were on the Sea Princess in July and having cruised on The Star Princess last year and thought ,like you, standards had dropped. we had a good cruise but just felt staff were "jaded" and did not want to go that extra bit to provide great service. Think if this had been our first cruise we would have been happy enough but since we had such a good experience with the staff,food etc last year on the Star Princess felt "let down" by Princess this year, Lots of reviews seem to have the same message-hope Princess take note as there are lots of cruise companies out there looking for our business.