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Thursday 28th August 2008

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Whatever happened to Customer Care?
Reviewed By: Douglas, Coulsdon on 2nd May 2008
Cruise Line: Princess Cruises	Times cruised before: 10+
Cruise Ship: Pacific Princess	Sailed: December, 2007
Destination: Pacific	Age: 56-65

In January this year my partner and I completed a 28 day cruise on Pacific Princess. A number of aspects of the cruise were unsatisfactory, leading us to suspect a general decline in standards, We wrote to Princess Cruises to express our dissatisfaction. It took seven weeks for them to reply, and then only after we sought the intervention of Mr David Dingle, CEO of Carnival Cruise Group. In response to Princess's letter we wrote again. That was nearly six weeks ago - Princess have still not responded despite two further letters from us requesting a reply. It would appear we are just being ignored. We consider the attitude of Princess Cruises to be discourteous in the extreme, reinforcing our suspicion of declining standards, particularly in customer care. Advice please, just how do we get Princess Cruises to reply?
Quality of Food	n/a

Entertainment	n/a

Shore Excursions	n/a

Staff	n/a

Children's Facilities	n/a

Onboard Activities	n/a

Cabins	n/a

Overall Rating	n/a

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Opinion: Disagree Comment by smith, grays (02 May 08 11:21) about this REVIEW.

Twice in the last few years I have had to write to Princess and have had a reply return of post ackowledging my letter then a week maybe 10days another letter sorting out my problem. When I have e mailed I got a reply almost immediately and a follow up a letter a few days later. Never had a problem RCI I will not go into that, awful customer service

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